Shipping policy

Last updated: November 10, 2026.

This policy explains how orders from GOATmug are processed, shipped and tracked. Refunds, returns and replacements are covered in our Refund policy.

Processing time

Processing is the time we need to prepare your order before it is dispatched. In-stock items are processed in 2–4 business days. Made-to-order items and restocks take 7–10 business days.

Orders placed on weekends or holidays start processing the next business day.

Business days

Business days are Monday to Friday, excluding US holidays.

Delivery time

Once dispatched, orders typically arrive in 7–12 business days via USPS.

Delivery times are estimates, not guarantees; weather, peak season and carrier delays can add time. Please allow the full processing and delivery window, plus 5 business days, before reporting a late order.

Rare extended delays

In rare cases, carrier, customs or peak-season problems can delay delivery by up to 3 months.

Shipping cost

Shipping is free on US orders.

Tracking

You receive an email with your tracking number when your order ships. Tracking can take 3–5 business days to show its first update after the label is created. If your tracking has not updated for 15 business days, email support@goatmug.store and we check with the carrier.

Orders with more than one item

Orders with more than one item may arrive in separate packages, on different days, with separate tracking numbers.

Shipping address

Please check your address at checkout, including the street number, any apartment or unit number, city, state and ZIP code. We ship to the address you enter and cannot redirect a package once it has shipped. Packages returned or lost because of an incomplete or incorrect address can be reshipped after the return reaches us, at your cost.

Address corrections follow the "Cancellations and changes" section of our Refund policy.

Lost, delayed or "delivered but not received" packages

See the "Missing packages" section of our Refund policy.

Damaged, defective or wrong items

See the "Damaged, defective or wrong item" section of our Refund policy.

Questions

Email support@goatmug.store or use our Contact page. We reply within 1 business day.